OPS

SD: "Hey Ops, we've got a big problem!"

"We're getting a lot of calls on network slowness!"

OPS: "Where are you seeing the problem? How many calls have you gotten?"

SD: "Well, just one but it's from a CSR in one of the open access labs!"

My thoughts: when did "a lot of calls" become equal to ONE? "We've" got a problem? You mean YOU'VE got a problem. Really?! You are calling to complain about network slowness when everyone on campus is streaming March Madness?

Such is a lovely day in the life of NOC personnel. . .Everyone calling the service desk with their problems and then the service desk trying to pass them off onto us. Not that I blame them too much, but sometimes they go a little too far since they have a tendency to make mountain ranges out of a mole hill. Couldn't do without them, for sure, but it's pretty hard to deal with their issues on top of actual emergencies that we are dealing with at the same time with a far greater importance than a single CSR who can't get the game because everyone else is watching it.